Last week, Period Features had a half-page of editorial in the business section of the Sunday Times, which had two effects: 1. it was great for business and 2. it brought in quite a few requests for advice, from people whose small business wasn't going quite as well as they had hoped! I have reproduced one such letter below, together with my response, and I hope that my advice may prove useful.
"I hope you don’t mind me writing to you. Perhaps you will be receiving lots of unwanted emails like this one, after the Sunday Times article. I write this email hoping that you could help me. I think that you will understand just what I am going through and maybe you could possible give me some pointers on what to do with my business.
I know what is wrong with my business, basically lack of customers! I have had so many days and weeks when I can count the customers coming to my shop with one hand! 18 months ago I opened a shop selling sports clothes for women. It is a boutique-style shop, selling good quality, performance clothing. I have many customers who come back time and time again, so I must be doing something right.
The shop is based in a small village, little passing trade! Therefore when I first launched I did lots of leaflet drops, ads in local magazines, local papers, I have attended lots of school fetes, sponsored many sporting events, handed out leaflets, etc. Therefore I spent money in marketing and advertising. The leaflets were a good marketing tool, but ever so expensive, so I had to stop half way.
I am the only one in the shop, which I open everyday apart from Sundays, I am becoming so disillusioned by the whole thing. It is soul destroying to be in the shop with no one there and the phone calls of suppliers demanding payment. It is difficult to find any way out for me. People I talk to tell me to do this, that and the other all advice given in good faith, but I am finding it difficult to act. Did you feel this way? Please could you tell me how did you make things change? Specially how did you motivate yourself to make things improve?"
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